FAQ

ORDERS & SHIPPING
How can I track my order?

Once your order is processed, we'll keep you informed about shipping updates and tracking information through your registered contact method. This process generally takes 1-3 business days, excluding weekends and holidays. Alternatively, you can track your order using our live chat bubble feature.

How long is the typical shipping time?

Upon payment verification, please allow up to 72 hours to process and ship your order. This timeframe excludes weekends and holidays. Orders placed after 2pm PST on weekdays will probably be processed and shipped the next day. For purchases made after 9am PST on a Friday or over the weekend, expect processing and shipment on the following Monday. Following processing, domestic shipments may take approximately 3-7 business days for delivery, while international shipments may require 4-14 business days for delivery.

Does DAZZIN offer international shipping?

Absolutely, we offer worldwide shipping and choose carriers carefully to ensure the quickest possible delivery speed.

How can I get Free Shipping?

We offer free standard shipping on all U.S. orders.

Is it possible to expedite my shipping?

During checkout, there are two expedited shipping options available for an additional fee. Please note that both upgraded options adhere to our standard order processing time. If you require urgent expedition of your order after placement, reach out to us promptly through live chat or at contact@dazzin.com, and we'll endeavor to assist you.

What if I wish to modify or cancel my order?

Should you need to change or cancel your order, kindly reach out to us right away through live chat or at contact@dazzin.com. Please note that once your order is processed, we're unable to make any modifications or cancellations. However, if your order is fulfilled, we can assist you in processing a return or exchange.

If I've ordered multiple items, will they be delivered together?

When ordering multiple items, separate deliveries may occur. This approach ensures quicker delivery of your products. You'll receive a shipping confirmation email for each shipment, keeping you informed about the arrival of each item.

What happens if my order gets returned to the sender?

Please reach out to us through live chat or at contact@dazzin.com. We'll verify your accurate address details and arrange for a replacement order to be processed.

On which days are packages delivered?

Our carriers deliver packages Monday through Saturday from 9:00am to 9:00pm.

Does DAZZIN ship to APO, FPO, or PO boxes?

Yes, we offer Shipping to APO, FPO, and PO boxes via USPS.

RETURNS & EXCHANGES
What is DAZZIN's return policy?

At DAZZIN, customer satisfaction is our utmost priority. If you're dissatisfied for any reason, we're happy to provide a refund, exchange, or DAZZIN store credit for items returned within 30 days of delivery. All returns and exchanges need to be processed through our Returns Portal. To qualify for a refund, returned items must be in their original packaging, unworn, unaltered, and in resalable condition. Please note that items received after the 30-day window won't be accepted for return or exchange.

A few important points to keep in mind: Engraved products are non-returnable once they've entered production due to their customized nature. We kindly request that you double-check returns to ensure no personal items are accidentally included when sending items back to DAZZIN. Additionally, customers outside the United States and those on military bases are responsible for their return costs but will receive reimbursement in DAZZIN store credit (handling fees may apply).

To maintain the integrity of our return policy, we actively monitor return activity and reserve the right to deny returns for misuse, including excessive returns, return of empty packages, reseller activity, or fraudulent behavior.

How do I start a Return or Exchange?

To start a return or exchange, please access our Returns Portal. For additional assistance, engage in a live chat with one of our experts or reach out to our customer support team via email at contact@dazzin.com. We're here to help!

How do I start a Outside of U.S. Return or Exchange?

For starting a return or exchange outside of the U.S., please access our Returns Portal. Please note: Customers outside the United States and those on military bases are accountable for their return expenses, but they will receive reimbursement in DAZZIN store credit.

How long will my return/exchange take?

Please allow up to 10 business days from when we receive your return to process your refund/exchange. Please note, we closely monitor return activity to maintain the integrity of our policy. We reserve the right to refuse returns if we detect misuse, including excessive returns, empty package returns, reseller activity, or fraudulent behavior.

What is the processing time for my refund?

Your refund will typically appear in your account within 7 business days once the refund is processed. We actively monitor return activity and reserve the right to decline returns if we observe misuse of our return policy, including excessive returns, returning empty packages, reseller activity, or fraudulent behavior.

What is the process for returning a gift?
If you can, please get the order number and shipping zip code from the person who gifted you the item, and proceed through our Returns Portal.
PRODUCTS
What sets DAZZIN's chains apart from the rest?

Our chains are meticulously designed and crafted by world-class jewelry manufacturers, paying meticulous attention to detail and employing state-of-the-art precision. At DAZZIN, our gold-bonded and 925 sterling silver chains feature an anti-tarnish coating, ensuring lasting color, shine, and durability. Unlike major industry brands that mark up their products 8-10 times their production cost, we've established direct relationships with top manufacturers worldwide. This allows us to sell directly to you from our Southern California headquarters. Our jewelry boasts the same premium materials and quality craftsmanship as other luxury brands but without the traditional markups.

Do DAZZIN chains use real gold and silver?

A significant portion of our chains feature 14k gold and 925 sterling silver. Additionally, we incorporate various other premium-quality materials into our designs, ensuring a range of luxurious chains available across different price points.

What makes gold bonded different from gold plated?

The main difference between gold-bonded and gold-plated jewelry lies in the amount of gold used and its durability. Gold plating involves adding a thin layer of gold to a base metal, usually as a more affordable option. At DAZZIN, our gold-bonded chains are made by coating a 925 sterling silver chain with solid 14k gold. We finish it with an antioxidant solution, preserving its shine and durability.

Are the gram weights of jewelry precise, or do they differ?

Our products' gram weights may vary slightly due to manufacturing methods. As a result, we estimate the gram weights within a range of ±5 grams.

Where are DAZZIN chains made?

All our silver and gold bonded chains are made in Italy. We've teamed up with esteemed jewelers worldwide, boasting 25 to 40 years of industry expertise.

What's the best way to determine the ideal chain size or length for me?

Our chain lengths span from 18 to 26 inches, with specific chains featuring 2-inch extensions for adjustability. The 22-inch chains are frequently favored by many men as they usually strike a comfortable balance, resting nicely on the chest without being excessively short or long. However, personal preference and neck diameter play significant roles in determining how the chain fits on your chest. For a visual guide, explore our chain size guide available on each product page.

What are the recommended care steps for my DAZZIN chain?

Our jewelry is made to last, so wear often and keep your jewelry in a microfiber pouch to keep oxygen at bay. Pat dry with a cloth towel after getting wet and use a Jewelry Cleaning Kit to maintain your jewelry’s beautiful shine.

Can my chain get wet?

Our materials are selected for their durability, ensuring that you can comfortably wear your DAZZIN chain daily. While getting your chain wet is acceptable, we suggest promptly drying it with a cloth towel. To preserve its lasting shine and durability, it's best to avoid exposing it to harsh chemicals, as is typical for all precious metals.

Can I work out with my chain on?

Feel free to work out while wearing your chain, but we suggest drying it promptly with a cloth towel afterwards. To ensure lasting shine and durability, like with all precious metals, it's best to steer clear of harsh chemicals.

Could the gold-bonded chain cause irritation on my neck?

Our chains, crafted from top-quality materials, won't cause irritation or turn your skin green. If you have skin sensitivities, reach out to our customer support team, and we'll help you find the right purchase to suit your needs.

PAYMENTS
Does DAZZIN provide discounts or coupons?

We provide a 20% discount on sets and chain stacks. Additionally, customers can access discounts by participating in our chain quiz, creating personalized bundles, and subscribing via SMS/email. Subscribing to our newsletter ensures you're the first to receive updates on discounts, sales, and promotions.

Please note that only one promo or discount code can be applied per order. During sitewide sales, other promo or discount codes are not applicable until the sale concludes. Once an order is placed, promo or discount codes cannot be added afterward. For more details or help, feel free to reach out to our customer support team.

What's the process for sending a gift card?

Picking a gift for someone but unsure what to choose? Consider giving them the freedom of choice with a DAZZIN gift card. These cards are sent via email and include instructions for redemption during checkout. Plus, our gift cards come with no extra processing fees.

What's the expected timeline for my refund?

Refunds are usually processed back to the original payment method within 7 business days after we receive the return. Please note, we actively monitor returns for potential abuse of our return policy, and we reserve the right to decline returns if we detect misuse. Examples include excessive returns, sending back empty packages, engaging in reseller activity, or suspected fraud.

What's the process for using Shop Pay?

Start by adding items to your cart. During checkout, choose Shop Pay either under Express Checkout or within the payment section. Your payments are split into four parts, with the first due at purchase and the remaining three spaced out every two weeks. You have the flexibility to make manual or automatic payments and can pay off the installments early without any penalties.

What's the process behind the Shop Pay payment plan?

You have the option to divide your order total into four equal payments, starting with the first installment upon checkout. To be eligible, orders should range from $50 to $3,000 USD, encompassing discounts, shipping, and taxes. Additionally, your shipping address must be within the United States to qualify for Shop Pay.

What happens in case of a missed payment?
Missing a payment won't incur extra fees or charges, but it might impact your eligibility for future Shop Pay installment use. It's important to note that your credit won't be affected by missed payments.
Is it possible to return or exchange an item bought through Shop Pay?

Absolutely! Our standard return and exchange policy applies. Upon returning your item, the refunded amount will be processed back to your original payment method within 3-10 business days, and your balance will be adjusted accordingly.

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